SERVICE TERMS AND CONDITIONS
UNDER THE LAW OF HONG KONG, INTOXICATING LIQUOR MUST NOTBE SOLD OR SUPPLIED TO AMINOR IN THE COURSE OF BUSINESS.
By using the website to register membership and/or place order, you indicate that you have read and understand these Terms and Conditions here inand that you accept and agree to be bound by them. In these Terms andConditions, “Romance Wine” or “the Company” or “we” means the owner andoperator of the website and the “customer” or “Customers” means any person who browseor use our website and services..
ALL CONTENTS, PRODUCTS AND SERVICES ON THIS WEBSITE SHALL BE PROVIDED TO LOCAL RESIDENTS OF HONG KONG SPECIAL ADMINISTRATION REGION AGED 18 years or above.
GENERAL TERMS AND CONDITIONS
1. The company shall from time to time update the details and pricesof products on our website. We reserve the right to change the product details and price without prior notice. The applicable price shall be the price as atthe time of order confirmation.
2. If any product becomes out of stock, we reserve the right todecline or cancel the customer’s order or, under consent of customer, offer alternative product of similar style and value. We shall under no circumstance sbe liable for such event.
3. If the company is unable to provide any product or service according to the purchase order, we will notify the customer by phone or via text message prior to the delivery date.
4. All information, images and descriptions of products provided onout website are for reference to customers only.
5.1 We reserve the right to refuse service to any user who violates the terms and conditions set out on this website.
5.2 The terms and conditions listed above are governed by the laws in force in Hong Kong. Client agrees to submit to the exclusive jurisdiction of the courts of Hong Kong. If any part of this Agreement is legally unenforceable, that part will take effect to the fullest extent possible by law, and the other parts will remain in full force and effect.
5.3 The Client agrees to defend and indemnify us against any claims, lawsuits or demands, including but not limited to reasonable legal and accounting fees, arising out of the Client's use or alleged use of this website or the contents of this website or the Client's breach of this Agreement and hold us, our directors, officers and agents harmless.
5.4 The company reserves the right to amend the above and the terms and conditions listed on this website at any time without prior notice. In case of any disputes, the company's decision is final.
TERMS AND CONDITIONS IN ORDERING, DELIVERYAND REFUND
Ordering, Delivery and Returns Conditions
1. After confirming the customer's order and receiving the relevant payment, we will arrange for delivery before the specified deadline. If typhoon signal No. 8 or above or black rainstorm warning signal is hoisted in Hong Kong, the arrangement will be postponed or arranged separately.
2. Customers must provide a correct and complete delivery address to avoid delay or loss. The Company shall not be responsible for any consequences arising from incorrect address and reserves the right to charge the customer additional transport and administrative costs.
3. The Company appoints a transport company to provide delivery service (Delivery to the door (a. Free shipping for purchases over HK$800 of designated products [except spirits] (only for general areas, except remote areas, shipping fee HK$100 for purchases under HK$800))
b. Pick up in shop +HKD 0.00 (Room 01, 21st Floor, Wanda Lai Industrial Centre, Tsuen Wan)), please check b. Pick up in shop +HKD 0.00 (Room 01, 21st Floor, Wanda Lai Industrial Centre, Tsuen Wan)), please click to check the [Delivery Policy] for specific details.
4. If the customer or the authorised recipient fails to collect the goods within the agreed date and time, the Company reserves the right to charge the customer additional transportation and administrative costs.
5. The customer must receive the goods within 7 days after the order has been confirmed, after which the customer will be deemed to have abandoned the purchased goods and no refund will be made for the amount paid.
6. Customers who wish to cancel an order must notify the Company before the delivery of the goods and obtain the Company's confirmation before the cancellation can be effected. If the goods have already been dispatched, the cancellation will not be entertained.
7. The customer or the person authorised to receive the goods must check upon receipt that the goods are of the type and quantity ordered and that they are not damaged. If the goods do not match with the type and quantity ordered or are damaged, please contact us at 91541229 or email to romancewinehk@gmail.com or within 24 hours and provide photos of the damaged goods, we will arrange for replacement as soon as possible after verification. Otherwise, we will not accept any request for exchange or replacement or cancellation of order.
8. Unless the product is damaged, destroyed or leaked due to a shipping error in transit/logistics, all products are non-returnable.
9. We do not accept returns or exchanges under the following circumstances:
- The product has been opened or used (e.g. the carton has been torn off or the cap has been twisted off).
- The customer finds the product unsuitable for use, such as allergies (the customer must assess the suitability of the product before ordering and the Company cannot be held responsible for this).
- The customer thinks that there is a discrepancy between the online photo of the product and the real product (e.g. difference in colour, size).
- Any clearance or special sale products which are marked as non-exchangeable.
Terms and Conditions of Service
-Order Payment Terms
1. Customers are required to provide order details (service subject, address, date, time and number of people).
2. Customers are required to pay 50% deposit and the final payment will be made within 14 days before the service date.
3. After all orders are confirmed by our company, customers should complete the payment within three days after the invoice is issued.
4.After confirmation of payment, we will reserve a specific slot for the service.
-Terms of Service
1.Customer must provide a 1.2 metres or above working table with tablecloth (one or above, can also rent our working table).
2. If the service location needs to work outdoors, the customer must provide a canopy or umbrella.
3. If the service date is held on a public holiday, the customer is required to pay a 10% surcharge on the full amount of the service.
4. If the service location is in a remote area, an additional transport fee will be charged (depending on the location of the service).
5. If the number of customers exceeds the number of orders by 20% on the day of service, an additional 50% service charge will be levied.
6. Customers who add bells or clocks at the service site will be charged 25% of the full hourly rate (the maximum number of additional bells or clocks is limited to two hours, depending on the ingredients at the service site).
-Extension
1. Service will be postponed due to natural disasters such as black rainstorm or typhoon signal No. 8 or above.
2. Customers can apply for a maximum of one extension of service and a 10% surcharge will be applied to the full amount of the extension.
3. All extensions are valid for 18 months from the original service date and will be cancelled after that.
-Cancellation
1. All orders and payments are non-cancellable after confirmation, and the prepayment made by the customer will not be refunded.
MEMBERSHIP TERMS AND CONDITIONS
1. In the event of applying a membership with Romance Wine, it is necessary for you to provide certain personal data as required by the company for processing and approving your application. If you are unwilling or unable to provide us with such information,we may not be able to process your application.
2. The company shall have absolute discretionto approve the membership of “ Romance Wine” and refuse application of a potential customer and to terminate of a potential customer and to terminate the registration of any customer for any reason whatso ever.
3. Members may login into the website to checkand obtain the latest product information and various members’ privileges available regularly.
4. Members privileges are offered to register members only, it is not allowed to transfer or authorize to any other third party.
5. Inappropriate usage of members’ privilegesmay result in termination or suspension of membership or withdrawal of therelevant privileges at our sole discretion.
6. The company shall have the absolute discretionto suspend, change or cancel any members’ privilege without prior notice.
INTELLECTUAL PROPERTY RIGHT
All content on this website, including text, audio or music, videos, images, photographs and pictures and other material, intellectual property rights, and their selection or arrangement is owned, controlled or published by us. Any distribution or authorized use in any way without our prior written approval is strictly prohibited. In addition, all trademarks, product names and company names or logos on this website are the property of the company or their respective owners. We do not give approval for the use of any such trademarks, appearances, product names, company names, logos or designations which may constitute an infringement of the rights of the holder. Any unauthorized action may result in civil consequences or criminal penalties.
FORCE MAJEURE
In the event of any "force majeure" cause (including fire, casualty, accident, act of God, natural disaster, laws, orders, declarations, regulations, demands or regulations of the Government of the Hong Kong Special Administrative Region or any of its agencies, strikes, labor disputes, Labour shortage or shortage of skilled workers, shortage or lack of supply of products or raw materials, delay in transportation or any other reason beyond the reasonable control of Naturalis World Limited (whether or not similar to the foregoing), causing Naturalis World Limited cannot perform its responsibilities under this website, and Naturalis World Limited shall not be liable for this to the extent of such interference.
DISCLAIMER
The Company, its employees, contractors and any third party suppliers make no representations or warranties as follows:
a. The integrity, quality, quality, quality, and integrity of all information stored or obtained by Naturalis World Limited or this server or any other Naturalis World Limited server (hereinafter referred to as "Relevant Information"). operation, use, accuracy or timeliness, or suitability or use for any purpose;
b. any product or service requested, offered or obtained through this website or in accordance with the information;
c. Browse Naturalis World Limited or related information without interruption, or the information is correct, or the relevant information does not contain any computer virus or is not polluting or destructive.
The customer cannot rely on the relevant information.
Naturalis World Limited shall not be liable for any indirect or direct damages, losses, costs or expenses suffered by customers in reliance on or use of the materials or this website.
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PRIVACY AGREEMENT
"Romance Wine" online shop (https://www.romancewine.com/, hereinafter referred to as "this website") provides you with "this service" (as defined in the "Terms of Service") in accordance with the law. The statement of rights shall explain to the outside world the purpose, category and scope of the company's collection, processing and use of personal data of members, as well as the rights that the owner of the personal data may exercise.
The company attaches great importance to your privacy and follows the "Personal Data Protection Act" to keep your personal data confidential. The purpose of this Privacy Policy is to help you understand how "this website" collects, processes, uses and protects the information you provide when using "this website" services. If you continue to use the services provided by "this website", you agree to the content of this privacy statement. If you have any comments or suggestions regarding the processing procedures described in this Privacy Statement, please do not hesitate to contact us: Contact Us.
Collection, Processing and Utilization of Personal Data
Advertising or marketing, etc.
Modification of Privacy Policy
PERSONAL INFORMATION AND TERMS
MODIFICATION OF TERMS AND CONDITIONS
1. Longman Wines (Asia) Limited reserves the right of final decision. These terms and conditions may be amended at its absolute discretion without prior notice. Customers should check these terms and conditions before confirming any order.